Shipping Policy

Order processing and verification typically takes 2-3 business days depending on demand levels and product shortages.

The expected time of arrival is 6-8 business days.

You will always receive an email once your order is processed as well as a tracking number.

Changes to Orders

Once an order is placed, we cannot add, remove, or change any items/addresses in the order.

Incorrect Addresses

In the event that a delivery address is submitted incorrectly when an order is placed, we assume no responsibility and cannot ship out a replacement package or refund these orders.

In case you entered a wrong address when placing your order, please let us know as soon as possible by emailing us either through our Contact Us page or at sales@techondoor.com.au. We can only change the address if the order has not been dispatched yet.

Lost or Stolen Packages

We assume no responsibility for lost or stolen packages and cannot ship out any replacement packages or refund these orders.