Return Policy

Return Policy

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

1. In the same condition that you received it — unworn or unused

2. With original tags

3. In its original packaging

4. You’ll also need to provide a receipt or proof of purchase.

How to Start a Return

To begin the return or refund process, please visit our [Contact Page] and let us know the exact issue with your order.

For any return-related questions, you can also reach us at support@techondoor.com.au.

Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

If your item is damaged, please send us a video as soon as possible to help us resolve the issue quickly.

Exchanges

The fastest way to get the item you want is to return the one you have. Once your return is accepted, you can place a new order separately.

Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved.

If approved, your refund will be processed automatically to your original payment method.

Please note: It may take some time for your bank or credit card company to process and post the refund.

Thank you for shopping with us!